The previous employee is no longer working for the company. Can I change the password and security questions of this employee’s user account?

No. It's against Job Bank's Terms of Use to access another individual's user account. A Job Bank user account contains personal information that identifies, and is associated to, one person. Once you have created your user account, make sure to protect your password and security questions, and avoid sharing your account with anyone.

In order to access an employer file to post jobs, you must create your own personal user account. To do so, you can:

1. Go to Job Bank for Employers and click on "Sign up now!".
2. Take a look at what information you'll need and click on "Proceed".
3. Read the Privacy Statement and Terms of Use. Click on "I agree".
4. Enter your email address and create a password. Click on "Continue".
5. Enter the confirmation code sent to your email. Click on "Continue".
6. Select and answer five security questions. Click on "Finish".
7. Enter your personal information and check the "I agree" box. Click on "Finish".

If you're having issues creating your user account because the email address you're trying to use is already linked to the account of a previous colleague, contact us. Once you have created your user account, someone who is already identified on the employer file can add you as a new user.

Important: Job Bank employer files must include a business owner or director who is registered with the Canada Revenue Agency (CRA). This person must be identified on the employer file as a Primary Officer.

• How do I remove someone from an employer file?
• I’m receiving an error message when trying to register my payroll account number. What should I do?
• How do I access my messages?
• How do I submit my documents online?
• I want to post a job. How do I register an employer?
• I want to hire a caregiver for a private household. What should I do?
• How do I change information in my employer file?
• I’m receiving an error message when adding a new user on file. What should I do?
• Why has my employer file not been approved?
• How do I add someone to an employer file?
• I no longer work for a company and I have access to their employer file. How can I remove myself from the employer file?
• The previous employee is no longer working for the company. Can I change the password and security questions of this employee’s user account?
• I forgot the login information of my user account and I want to register a new employer file. Can I create a new user account?
• I want to post a job. How can I request access to an employer file?
• Why do I receive messages?