I’m receiving an error message when trying to register my payroll account number. What should I do?

Each payroll account number can only be registered once on Job Bank.

  

If you try registering an employer file and receive an error message stating that the payroll account number is already in use, contact the Primary Officer or an Administrator of the employer file. They can give you access to the file by adding you as a user.

 

 

If you don’t know who is registered on the business employer file and you are:

 

The owner or an employee – contact us and provide the following:

• The email address you used to create your user account. A personal corporate email address is recommended, if you have one. You can change your email address as needed.
• The payroll account number of the business for which you want to post jobs.
• The business information: legal name, primary address and phone number.

 A third-party representative – contact us and provide the following:

• The email address you used to create your user account.
• The payroll account number of the business for which you want to post jobs.
• The business information: legal name, primary address and phone number.
• Your RCIC number.
• The employer contact information of the person authorising you on file (full name and phone number). The employer contact must be from the business that is hiring, not from the third party’s business.

If you do not provide the requested information, your access to the employer file could be delayed. We may also request documents to confirm your relationship with the employer.

 

 

Note: In order to use Job Bank and to be added on an employer file, you must first create your own user account. A user account is different from an employer file as it contains your personal information and it cannot be shared with anyone.