user support technician
Title posted on Jobillico - Technical Support & Customer Service Specialist
Posted on September 18, 2026 by Employer details Fed IT
Job details
<p>I?m Charles Quinones, Recruitment Director at FED IT, specialized in IT placements. <br>I?m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. <br>Description (en)</p> <strong>Mission</strong> <p>Reporting to the Technical Support Manager, you?ll provide exceptional technical and customer support to international clients. <br>You?ll play a key role in troubleshooting, documenting best practices, and contributing to continuous product improvement. <br>Your main responsibilities will include: <br>? Providing technical assistance via phone and email to clients (institutional, commercial, and consumer). <br>? Managing technical escalations with engineering and ensuring full resolution. <br>? Accurately documenting support cases in internal systems. <br>? Supporting process improvement and customer experience initiatives. <br>? Assisting occasionally with client installations or on-site support. <br>? Contributing to special projects to enhance service quality and tools. <br>? Ensuring high customer satisfaction with quick, professional, and empathetic service.</p> <strong>Your profile</strong> <p>You?re a tech-savvy, service-oriented problem solver who enjoys helping clients and finding creative solutions in a fast-paced, international environment. <br>What we?re looking for: <br>? College diploma in electronics, IT, or equivalent experience. <br>? Minimum 2 years in technical support and customer service. <br>? Excellent command of French and English (Spanish or Portuguese is an asset). <br>? Basic networking knowledge (DHCP, VPN, DNS) and remote support tools (TeamViewer, LogMeIn, RDP). <br>? Strong working knowledge of Windows and Microsoft Office. <br>? Analytical mindset, autonomy, and strong sense of ownership. <br>? Great communication and interpersonal skills. <br>? Willingness to be part of an on-call rotation and collaborate within a small, dynamic team. <br> <br>________________________________________ <br>Working Conditions <br>? Permanent, full-time position based in Longueuil (hybrid schedule: 2 days on-site). <br>? Day shift, Monday to Friday (8am-6pm). <br>? On-call rotation one week every 5-6 weeks (with compensation). <br>? Competitive salary, based on experience. <br>? Comprehensive benefits package including: <br>o Group insurance (50% employer-paid after 3 months). <br>o Telemedicine program (Dialogue). <br>o vacation + 3 personal days. <br>o Paid holiday closure period. <br>o Wellness allowance ($225/year). <br>o Exclusive access to the company?s</p> <br><br>- Location Longueuil, QC
- Work location On site
- Salary$60,000 to $64,000YEAR annually
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #17539977
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